Feeling ignored by your landlord?

If you’re renting a property and the local authority or housing association has been slow to respond to your requested repair, you may be eligible for compensation and free repairs.

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Signs of Housing Disrepair

Housing Disrepair can present as many different things. You only need one of these things to qualify for a housing disrepair claim, but can claim for multiple.

Damp & Mould

Landlords must address damp and mould problems that are caused by disrepair or make the property unfit to live in.

Structural Defects

Including the roof, guttering, floors, stairs, pipes and windows.

Leaks & Water Damage

Landlords must ensure that the cause of any leak/flood is repaired.

Faulty Utilities

Landlords are responsible for providing a safe working supply of water, gas and electricity.

Rats & Pests

Landlords must carry out any repairs needed to stop pests from getting into the buildings they own.

Plumbing Issues

Landlords need to ensure that tenants’ hot water and heating are in good working order, whilst also having access to sanitation facilities – including basins, baths and toilets.

What can tenants claim for?

If you’re a tenant who is suffering with housing disrepair, you can claim for multiple issues stemming from the disrepair in your home. From damage to personal belongings, health implications and inconveniences.

Personal Belongings

You can claim if the disrepair in your home has caused damage to your belongings.

Health implications

You can claim if the disrepair in your home has caused damage to your health. Examples include respiratory conditions due to inhaling mould/damp particles.


You can claim if the disrepair in your home has caused inconveniences such as not being able to use certain areas of your home.

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Answers to Your Questions

What are the costs of pursuing a claim?

We work on a No Win, No Fee basis. If you don’t win your case, you won’t pay a penny. If we do win your case, there is a set fee of 25% for Housing Disrepair claims.

Can I claim for personal injury?

The Short answer is yes, you can. Many different types of injury can be caused by housing disrepair, however below is a list of the most common injuries that we come across: Developing or worsening of Respiratory diseases caused by mould or damp. Physical injuries caused by the disrepair (for example, an injury caused by a falling tile, door or, even the ceiling). Asbestos-related illnesses (this can be a problem in older houses). Injuries sustained by faulty electrics. Developing or worsening skin. conditions due to the damp, mould, or infestation. This can be a rash or worsening of Eczema or Psoriasis.

Are there any time limits I should be aware of?

To make a claim for Housing Disrepair, you have 6 years from the date the disrepair was first reported to your landlord. A personal injury claim has a shorter 3-year deadline for filing court proceedings. For children under 18, the 3 year limit does not start until the child turns 18 i.e. until their 21st birthday.

How will my claim be handled?

Your landlord will receive a Letter of Claim stating that we would like to see copies of all relevant documents and arrange an inspection by our expert Surveyor on your behalf. The letter outlines all the issues you are experiencing with the property.

What are the requirement for a successful claim?

To successfully bring a claim, you need to prove that:

  • Your home suffers from actionable defects; and
  • Your landlord has knowledge of the actionable defects; and
  • Your landlord has failed to remedy them within a reasonable period of time.

How long can my landlord avoid carrying out repairs?

Legally, a ‘reasonable time’ must be allowed. In general, ‘urgent’ disrepair refers to no heat or water, which would require immediate attention.

Will I be charged for this service?

All of our Housing Disrepair claims are handled on a No Win, No Fee basis. We won’t charge you anything unless we win your case. From the amount you receive as a result of our victory, a fee of up to 25% will be deducted.

Our Latest Blog Posts

Check out our latest blog posts for more information.

Bromley mom on the edge: Years of housing disrepair push her to the brink!

15 ‘neglected’ family homes plagued with mould and damp to be demolished

The Dire State of Housing Disrepair in UK Social Housing for the Elderly